Retail Store Manager

Purpose

We’re looking for an inspiring retail leader who can bring energy, teamwork, and commercial success to every store in their area. You’ll drive the employee and customer experience, achieving results through collaboration, motivation, and a genuine passion for people. Your goal is to create a workplace where everyone feels valued, empowered, and proud of what they do — and where customers love to shop.

Key Responsibilities

• Lead with purpose – build a culture where everyone feels included, supported, and motivated to deliver their best every day.
• Inspire and develop your team – coach and nurture individuals to reach their potential, creating a high-performing environment built on trust and respect.
• Deliver exceptional service – set the standard for outstanding customer care, leading by example and ensuring every interaction leaves a lasting impression.
• Drive sales and results – motivate your team through clear goals, performance management, and meaningful recognition.
• Solve problems swiftly – handle customer feedback and challenges professionally, ensuring quick and positive resolutions.
• Keep stores looking their best – maintain exceptional visual merchandising and housekeeping standards through daily walk-throughs and team ownership.
• Stay on top of operations – ensure promotions, stock, and compliance processes are delivered accurately and on time.
• Build strong partnerships – work collaboratively with internal teams and external stakeholders to ensure smooth operations and shared success.
• Protect the business – uphold compliance, security, and safety standards across all stores.
• Manage stock and costs – keep tight control of stock loss, budgets, and expenses to maximise profitability.
• Use data to drive decisions – analyse business reports and translate insights into clear actions and improvements.
• Champion continuous improvement – share feedback, ideas, and opportunities to make the retail experience even better.

About You

• A confident, hands-on leader with experience managing and developing retail teams.
• Passionate about delivering a world-class customer experience.
• Skilled at balancing commercial goals with people priorities.
• Adaptable, resilient, and calm under pressure.
• A great communicator who thrives in a collaborative environment.
• Comfortable using business insights to make smart, commercial decisions.